Privacy Policy

Information We Collect

Brooks Flooring Services, Inc. collects information that customers voluntarily provide through website forms, including name, email address, message details, service interest, and, when submitted on the SMS Opt-In page, a phone number. We may also collect limited technical information such as browser type and pages visited.

How We Use Information

Information is used to respond to flooring inquiries, prepare estimates, schedule in-home measures and showroom appointments, coordinate installation and project support, and provide customer service. Information is retained only as long as needed for these purposes or as required by law.

SMS Privacy

Brooks Flooring Services, Inc. sends non-marketing text messages only to customers who provide consent, and consent is not a condition of purchase.

• No mobile information will be shared with third parties or affiliates for marketing/promotional purposes
• Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customers may reply STOP at any time to stop receiving messages, or reply HELP for assistance.

Cookies / Website Analytics

This website may use cookies or similar technologies to support basic site functionality and to understand general website usage. Most browsers allow visitors to refuse or delete cookies through browser settings. Analytics information is reviewed in aggregate and is not used to send text messages.

Data Security

Brooks Flooring Services, Inc. uses reasonable administrative and technical measures to protect information submitted through this website. No method of transmission or storage is completely secure, but access to customer information is limited to personnel and support providers who need it to deliver requested services.

Contact Information